Centric CRM

CentricCRM (ConcourseSuite) is an open source front office application suite to integrate Customer Relationship Management (CRM), web content management and team collaboration capabilities into a single, easy to user web application. An open source Java-based application with a standards-based plug-in architecture, CentricCRM can scale to the largest enterprise, yet delivers the ease of use and low cost required by small and medium-sized businesses.

ConcourseSuite comprises several fully integrated modules. ConcourseCRM, ConcourseWEB and ConcourseTEAM combine to meld traditional CRM functions with website authoring, content management, and Enterprise collaboration features. With ConcourseFLEX, users can add custom functionality through the industry standard Portlet architecture.

ConcourseCRM

Is an enterprise class customer relationship management solution that integrates seamlessly with the other modules of ConcourseSuite. With a full range of complementary tools, ConcourseCRM enables businesses to generate new leads, manage the sales process and manage and service existing customers.

• Features
  • Leads and Pipeline:  Manage the entire sales cycle—from lead capture and contact management to pipeline tracking and quoting.
  • Marketing:  Make the most of your leads and grow current customers by developing compelling, trackable marketing campaigns.
  • Customer Service:  Identify, track and resolve customer issues quickly and consistently with advanced action plan, case management and ticketing tools.
  • Enterprise Content Management: Make valuable information accessible and usable across the organization with tools for efficient document storage and management.

ConcourseWEB

Delivers a complete set of tools for managing and optimizing your online presence. Your website is often the first point of contact with potential customers, so it needs to be easy to find, informative, up-to-date and compelling. ConcourseSuite provides the tools to make that a reality, giving you the ability to build, manage and maximize your website with one easy to use solution.

• Features
  • CRM Integration : Information captured through your website is seamlessly entered into ConcourseCRM for follow up.
  • Website Design : Create and publish effective websites with built-in templates and tools that guide you through the process.
  • Web Content Management : Make immediate changes to your website so that your prospective customers have a fresh view of your business.
    
  • Search Engine Optimization : Use ConcourseSuite tools to configure your site for the best results on search engines such as Google, Yahoo, and Ask.com.
  • E-Commerce : Offer your products and services online. The product catalog links directly into your ConcourseSuite system so that managing your online store is easy.

ConcourseTEAM

Is an integrated team collaboration toolkit. It brings together discussions, news and document management in a project-based environment that enables team solutions and greater efficiency.

• Features
  • Project Based : Create secure virtual workspaces with role based access to project assets. Define projects plans that assign responsibilities and track progress toward team goals.
  • News :  Keep all project team members informed and engaged by collecting the latest project news in one common place.
  • Discussions : Provide a structured environment for exchanging ideas by centralizing communications among project members. Discussion forums can be moderated if desired.
  • Document Management : Store key documents securely online for easy retrieval using a flexible folder-based system with versioning. Document system is WebDAV enabled.

ConcourseFLEX

• What's a Portlet?
  
  A Portlet is a web application that runs inside of a special container called a Portal. Each Portlet is in and of itself a miniature application. Portlets can be quite simple, such as a graphical dashboard. Or they can be quite complex, making calls to external databases and executing sophisticated business logic. Once they are developed, they can easily be plugged into various areas of the ConcourseSuite platform, taking advantage of the platform's security architecture, multi-tenancy, and role-based permission system. With the inclusion of Portlets, client-specific customizations can now be added to ConcourseSuite in a fraction of the time and will never interfere with upgrades to the core system. This makes custom functionality both easy to implement and maintain.

Demo: http://www.concursive.com/Activation.do